Senior Client Success Manager | Equity + Remote + Bonus | $120K–$140K + Benefits | Exciting, Funded, and Profitable SaaS Startup

We’re hiring a Senior Client Success Manager — a hands-on, builder-first leader who will transform our client’s existing CS foundation into a repeatable engine for retention and expansion. This is a doer role: You’ll own onboarding and renewals (not day-to-day support), proactively build processes, and implement systems that prevent churn and unlock new revenue.This is not a director role. We’re looking for a Senior Manager-level person who rolls up their sleeves, implements solutions, and partners closely with leadership to shape pricing structures that drive renewals and expansion. You’ll report directly to the CEO and help define how Customer Success contributes to the company’s revenue motion.ResponsibilitiesBe a builder & doer: Proactively design, implement, and iterate scalable CS processes (onboarding playbooks, adoption programs, renewal playbooks). Don’t Wait For Direction — learn tools and implement improvements independently (example: learn something deeply and set it up without waiting for instruction).Own onboarding & renewals: Reimagine onboarding to shorten time-to-value and own the renewal strategy to reduce churn by at least 30% in your first year. This role is focused on proactive success — not reactive support queues.Drive revenue through retention & expansion: Partner with Sales and Finance to build price/renewal strategies and identify expansion opportunities.Define customer journeys & health metrics: Create clear journeys for customers, build health scores, adoption KPIs, and dashboards aligned to company OKRs.Voice of the Customer: Run strategic business reviews, capture and translate customer feedback into product and GTM priorities, and build a library of success stories and case studies.Collaborate cross-functionally: Work closely with Product, Sales, and Marketing to ensure customers see value and to influence roadmap priorities with customer data.Hire & scale: As the function grows, help recruit, train, and mentor the first CS hires; create onboarding & enablement materials for the team.Cadence & communication: Deliver consistent, presentation-ready updates to the CEO and leadership (weekly/biweekly cadence). Track and report results against agreed success metrics.